Frequently Asked Questions
Everything you need to know about your new favorite denim.
How do I find my perfect size in VERVET Denim?
Our denim typically runs true to size, but fit can vary by fabric composition. We recommend checking the specific size guide on each product page, especially for our 100% cotton rigid styles versus our high-stretch comfort denim.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed, unworn items with original tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 3-7 business days depending on your location.
How should I care for my jeans to ensure they last?
To preserve the color and elasticity of your denim, we recommend washing in cold water with similar colors and hanging to dry. Avoid tumble drying on high heat to prevent shrinkage and fiber breakdown.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay for eligible orders.